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Your name
Your email
Invoice number
Date of purchase
Date of Delivery
Were the goods visibly damaged on delivery? YesNo
Did you sign/advise goods arrived damaged to delivery driver and to the company? YesNo
Product name and size
Total project size pcssq m
Is this is flooring/paving claim? YesNo
For flooring please complete this section, if not jump to the next section.
Did you order the recommended minimum 10% extra for cuts wastage and breakage as recommended industry standard? YesNo
Is this a roofing slate damages claim? YesNo
Did you order the recommended minimum 5% extras cuts wastage and breakage as recommended industry standard? YesNo
Builder/Contractor name
Builder/Contractor contact number
Builder/Contractor address
Accreditation to NFRC or Confederation of Roofing Contractors NFRCConfederation of Roofing Contractors
Please confirm all the slates been installed to BS5534:2014 for installation of slate on pitched roofs YesNo
Please write clearly the reasons you are not satisfied with the product and why.... These should be clearly visible from the photos (min 50 words)
Did you put in writing any requests for specific characteristics for your order for example thickness, colour, texture, etc YesNo
If yes please attach copy of our acknowledgment and quotation including any additional costs.
Please send a minimum of 3 high resolution photos clearly showing all breakage/products in question (max file size: 2mb)
Please note these should clearly show the total quantity claimed.
Once we receive the completed form we will aim to respond in writing asap.
Please note we reserve the right to totally disregard all claims by customers knowingly providing false, incomplete or misleading information with the purpose of defrauding or exaggerating any damages they claim to have with the product purchased.
I confirm that all the above information is true and correct
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